Terms of Sale

• These terms contain important information about ordering, processing, and purchasing products available through this website.

Orders and payments

• By placing an order online through this website, you are making an offer to purchase the products for the price specified on this website (plus any shipping and handling fees).
• You agree to pay the price and any applicable shipping and delivery fees. Payment must be made at the time of submitting your online order. This website accepts payments using only Visa, MasterCard, American Express, PayPal, Scalapay, Klarna, Bizum, and Carmen Says gift cards. By paying or attempting to pay for products available through this website, you agree that you have not engaged in any fraudulent conduct or violated any law.
• All online orders submitted through this website are subject to confirmation and acceptance by Carmen Says. Carmen Says reserves the right to refuse or cancel your online order for any reason, at any time prior to dispatch of the products. Once we receive your online order, you will receive an order confirmation email. Receipt of an order confirmation does not signify Carmen Says' acceptance of your online order, but simply confirmation that we have received your order. If Carmen Says rejects an order, you will be notified by email as soon as reasonably possible, and any payment you have made for that order will be refunded.
• All online orders must be paid in full immediately upon entry into the Agreement. The conversion rate varies daily with the currency exchange rate. Your financial institution or payment provider may also charge you currency conversion fees. Please contact your financial institution or payment provider for further details regarding these charges and fees.

Cancelling an order

• Once your order has been placed, our warehouse team will begin processing and shipping it as soon as possible. If you wish to cancel an order, please contact our customer service team as soon as possible after placing it. Since we process and ship orders daily, we cannot guarantee that your request can be fulfilled.

Bug fixes

• We have made every effort to display the products and product information on our website as accurately as possible. Occasionally, there may be information on this website that contains errors, inaccuracies, or omissions that may relate to a product description, product image, pricing, promotions, special offers, or availability. Carmen Says reserves the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders at any time without prior notice.

Prices

• Prices shown on this website may change in the event of price changes or pricing errors on this website without prior notice to you. If Carmen Says requests payment of increased prices, you may either reconfirm your order at the correct price or cancel the order. If you wish to cancel your order under these circumstances, you must notify Carmen Says by email within seven (7) business days of the date of the price increase announcement.

Availability

• Although we try to ensure that the stock presented to you on this website is accurate and available for purchase, please be aware that on rare occasions, stock discrepancies may occur. If a purchase has been made for an unavailable item and your order cannot be fulfilled, you will be notified by email as soon as possible, and Carmen Says will offer you a full refund for this item.

Delivery

• The risk of loss or damage to any product purchased on this website will pass to you upon delivery to your designated address. When submitting an online order on this website, it is your responsibility to ensure that contact, shipping, and order details are entered correctly.
• All sales are subject to our Shipping Policy. See our Shipping Policy for more information.

Return policy

• All sales are subject to our Return Policy. See our Return Policy for more information.

Defective Product Policy

• Every product we ship is initially quality-checked. However, if you receive a product with a manufacturing defect, Carmen Says will replace the item or refund the cost, provided it was returned within 30 days of the purchase date. Please contact our customer service team as soon as possible after receiving your order so we can guide you through the next steps and the returns process. Please provide our team with photos clearly showing the defect or fault and a brief description for a preliminary evaluation.
• If the product is confirmed to be defective, Carmen Says will replace the item (subject to stock availability) or refund the price paid for the defective item to your original payment method. If the product is determined not to be defective or faulty, the product will be returned to you.
• If, in our reasonable opinion, the item has reached an unacceptable quality due to wear and tear in the course of normal use, misuse, or failure to use in accordance with the garment care instructions, then this does not constitute a defect or fault.

Gift cards

• Gift Cards purchased through carmensays.com can only be redeemed on this website. Gift Cards purchased through carmensays.com are issued in euros (EUR). Gift Cards are digital gift cards and will be automatically emailed to the customer once purchased. A unique code will be issued to the email address entered at checkout.
• Gift Cards are not redeemable for cash and cannot be refunded. Carmen Says is not responsible for lost or stolen Gift Cards.

Discount codes and promotions

• Carmen Says may occasionally offer promotional discount codes that may be applied to specific orders placed through this website. If your order is eligible, the discount code can be applied by entering the code in the 'Gift Card or Discount Code' field on the checkout page and clicking 'Apply.' The promotional value will be applied to your order immediately. If the discount code was not entered on the checkout page but the order was placed during the promotional event, please contact our customer service team as soon as possible after submitting the order. It is at Carmen Says' sole discretion whether the discounted amount can be refunded to you.
• Specific terms and conditions may apply to the use of the promotional discount code at the time of issuance. It is your responsibility to read these terms carefully to ensure the promotional offer applies to your purchase. Promotional discount codes cannot be used in conjunction with other discount codes.

Customs information outside the EU

• When you order products from carmensays.com for delivery to a country outside the European Union, you may be required to pay import duties and taxes, which will be collected upon arrival.
• Any additional amount due to customs clearance will be at your expense.
• Carmen Says has no control over these amounts. Customs policies vary significantly from country to country, so please consult the relevant customs office for more information.