How can I exchange a size or return it within the EU? (30 days)

• To exchange a size and/or return it: https://customer.dawa.io/carmen-says
• All orders can be returned for a size exchange or refund within 30 days of receiving the products, as long as they have not been washed or worn and retain the original tags.
• Items must be returned in their original condition, with all original tags and hygiene stickers still attached, within 30 days of receiving the goods.

How can I exchange a size or return it outside the EU? (15 days)

• To exchange a size and/or return it: https://web.global-e.com/Returns/Portal/gsBKo
• All orders can be returned for a size exchange or refund within 15 days of receiving the products, as long as they have not been washed or worn and retain the original tags.
• Items must be returned in their original condition, with all original tags and hygiene stickers still attached, within 15 days of receiving the goods.

When will my return be processed and when will I receive my refund?

• Returns may take up to 7 to 10 business days from the delivery date to be evaluated and processed. Once your return or refund has been processed, you will receive an email notification.
• Refunds will be processed through the original payment method used to place the order. Depending on your payment method and financial institution, please allow up to 10 business days for the refund to appear in your account.
• If you choose the store credit option, you'll need to log in to place your next order. Upon reaching the checkout, before processing your payment, you'll see your refund available for use. Please note that once you select the store credit option, your refund cannot be returned.
  

Who covers the costs of the return?

• Returns are free in Spain.
• For the rest of the world, customers will be responsible for shipping and handling costs when returning any unwanted items.

Can I return a discounted item?

• Sale items that have a discount can be returned for a refund or store credit.