How can I exchange an item or make a return within the EU? (30 days)

• To exchange a size and/or make a return, please visit: https://customer.dawa.io/carmen-says.
• All orders can be returned for an exchange or refund within 30 days of receiving the products, provided they have not been washed or worn and still have the original tags.
• Items must be returned in their original condition, with all original tags and hygiene stickers still attached, within 30 days of receiving the products

How can I exchange an item or make a return outside the EU? (15 days)

• To exchange a size and/or make a return, please visit: https://customer.dawa.io/carmen-says.
• All orders can be returned for an exchange or refund within 15 days of receiving the products, provided they have not been washed or worn and still have the original tags.
• Items must be returned in their original condition, with all original tags and hygiene stickers still attached, within 15 days of receiving the products

When will my return be processed and when will I receive my refund?

• Returns can take up to 7 to 10 business days from the delivery date to be evaluated and processed by us. Once your return or refund has been processed, you will receive an email notification.
• Refunds will be processed through the original payment method used for the order. Depending on your payment method and financial institution, please allow up to 10 business days for the refunded amount to be reflected in your account.

Who covers the return costs?

• Returns are free within Spain.
• For the rest of the world, customers will be responsible for the shipping and handling costs when returning any unwanted items.

Can I return a discounted item?

• Sale items that are discounted can be returned for a refund or store credit.