What payment methods do you accept?

• We accept payments with Visa, MasterCard, American Express, PayPal, Scalapay, Klarna, Bizum, Carmen Says gift cards, and store credit.

How do Scalapay and Klarna work?

• Scalapay is an interest-free payment plan option. Your payment will be split into 3 equal monthly installments.
• Klarna is an interest-free payment plan option that allows you to pay for your purchase in 4 equal installments. The first payment is charged when your order is confirmed, and the following 3 payments are automatically charged every 2 weeks after that.

Where do you ship to?

• We ship worldwide with UPS and within Spain and Portugal with MRW.

When will my order be processed and shipped?

• Once your order is confirmed and accepted, our logistics center strives to process it as quickly as possible to be ready within 1 to 2 business days. If you place your order before noon, it is likely to be shipped the same day, although we cannot always guarantee this.
• Orders placed during weekends and holidays will be processed the next business day. During sale periods, due to increased order volume, an additional 2 to 3 business days may be required to process orders.
• Once our logistics center has dispatched your order, the delivery time will vary based on the shipping method selected at checkout, the carrier used, and your location relative to our warehouse in Barcelona. Please note that delivery times are in addition to processing times:

Spain: Express shipping 24/48 hours. Standard shipping 3/5 business days.

Europe: Standard shipping 5/7 business days.

Rest of the world: Standard shipping 7/10 business days.

How can I track my order?

• Once your order has been shipped, you will receive a confirmation email that includes a tracking number and a link. Please note that it may take up to 48 hours for updates to appear on the tracking page after receiving the notification.

Customs information outside the EU

• When you order products from carmensays.com for delivery to a country outside the European Union, you may be required to pay import duties and taxes, which will be charged when the package reaches its destination.
• Any additional charges for customs clearance must be borne by you.
• CARMEN SAYS has no control over these charges. Customs policies vary significantly from country to country, so please contact your local customs office for more information.

What should I do if my order was returned to the sender because they couldn't find me on either delivery attempt and I didn't pick it up at the pickup point?

• You should contact us at orders@carmensays.com so we can offer a solution.
• If you want us to resend the order, you will need to cover the shipping costs. If you prefer a refund, please note that the shipping cost will be deducted.