Payment Methods

Carmen Says will only accept payments made by credit or debit card, PayPal or Scalapay.

Carmen Says accepts payment for purchases made through the Website/Application with the following credit or debit cards: Visa, Visa Electron and MasterCard.

In the event that the payment method chosen by the client is a credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data reported is correct.

Payment with paypal

Carmen Says agrees to process the payment through the Paypal system.

Payment with Scalapay

If you buy with Scalapay, you will receive your order and pay in 3 installments. You confirm that the installments will be sold and purchased by Retail Installments SPV 1 Limited, the related parties and their beneficiaries, and you hereby unconditionally and irrevocably authorize and consent to this sale and purchase.

paypal express payment

Customers can link their Paypal account with that of Carmen Says. In this way, it will not be necessary to enter personal data in each purchase made through this system.

Payment security

In order to provide maximum security to the payment system, Carmen Says uses secure payment systems from leading financial institutions in electronic commerce. In this sense, the confidential payment data is transmitted directly and encrypted (SSL) to the corresponding financial institution. For payment with Visa and MasterCard cards, Carmen Says only accepts CES (Secure Electronic Commerce) transactions including, if applicable, the international 3D Secure protocol distinguished by the Verified by Visa and MasterCard SecureCode emblems. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, it will connect with the issuing bank, which will request that it authorize the operation by means of a personal authentication code. The operation will only be carried out if the bank that issued the credit card confirms the authentication code. Otherwise, the transaction will be rejected. We also have the GeoTrust SSL online transaction security certificate.

As a complementary measure to the 'Secure Payment' system and with the aim of collaborating in the prevention of fraud over the Internet, Carmen Says reserves the right to verify the personal data provided by the client as well as adopt the measures it deems appropriate ( including the cancellation of the order) so that the purchased merchandise is delivered in accordance with the data contained in the order.

Purchase limit No purchases may be made for an amount greater than 1,500 euros or that contain more than 40 products. Customers who are interested in making purchases greater than said amount or amount for other purposes such as resale should contact Customer Service where they will be informed about the different options to make the desired purchase.

payment and currency

The prices on this Web Page/Application are shown in Euros. The customer can buy from the country they prefer. If during the purchase procedure the customer changes the delivery address and the country of destination is modified, the prices and availability of items shown in the final summary of the order will be updated.

The prices of the products can change at any time but the possible changes will not affect the orders in which Carmen Says has sent the client its confirmation.

Value Added Tax

All the prices of the products that appear on this Web Page/Application include VAT at the current rate at any time. For deliveries made in the Canary Islands, Ceuta and Melilla, the corresponding taxes and excise duties will be applied in accordance with the regulations in force in each of these territories.


The client gives his express consent to issue the invoice in electronic format. In the event that the client wishes to receive an invoice in paper format, they can request it at any time by contacting our Customer Service.