Consent

• By using the Site and our services through the Site, you agree to this Privacy Policy and consent to the collection and use of your personal information by Carmen Says in accordance with this Policy.
• By clicking "Accept" or any other button on the Site that indicates acceptance of this Privacy Policy, you expressly agree to the collection and use of your personal information in accordance with this Policy.
• If you do not wish to provide personal information, you are not obligated to do so; however, this may affect your use of the Site or the products and services offered on it.

Types of personal information we collect

• Carmen Says collects personal information from you in the normal course of providing products and services through the Site.
• The types of personal information we may collect include:
• Personal Information: such as your name, date of birth, and location.
• Contact Information: such as your email address, business and residential mailing addresses, phone number, and third-party usernames.
• Financial Information: such as your credit or debit card number used for transactions with us, and your bank account information.
• Commercial Information: such as your order history, products you have viewed on our Site, and products you have added to your wishlist.
• Statistical Information: such as the date and time you accessed our Site, the website address from which you accessed our Site, search history, browsing history, click history, information about the areas of the Site you use, and how you navigate through the Site.
• Preferences: such as your online shopping preferences and selections.
• Internet Activity: such as your IP address, browser type, operating system, and hardware model.
• Other Information: any other personal information you may provide from time to time.

How we collect personal information

• The types of personal information collected depend on your interactions with us and the purposes for which we are collecting the information. For example, we may collect personal data when you:
• Visit and use our Site: We collect your Statistical Information, preferences, and Internet activity.
• Make a purchase: We collect your Personal Information, Contact Information, Financial Information, and Commercial Information.
• Contact us: We collect your Personal Information and any other information you choose to share with us.
• Register to set up an online account: We collect your Personal Information and Contact Information.
• Subscribe to our newsletter: We collect your Personal Information and Contact Information.
• Update your preferences: We collect this information.
• Request a return or refund: We collect your Personal Information, Contact Information, and Commercial Information.
• Participate in a competition: We may collect your Personal Information, Contact Information, and any other information you choose to share to participate in the competition.
• Provide personal information at any other time from time to time.

Why we collect personal information

• We collect personal information to provide you with the best shopping experience and customer service. The types of information Carmen Says collects from you will depend on the purposes of collection.
• The primary purposes for which we collect, maintain, use, and disclose personal information are:
• To allow you to use the Site and the services available through the Site.
• To communicate with you and create, process, confirm, send, and track your order.
• To perform our contract with you.
• To improve and maintain our business, website, and services.
• To send marketing communications about our products and services, special offers or promotions, upcoming events, competitions, and competition results.
• To communicate with you about advertisements, updated terms, conditions and policies, technical and administrative messages.
• To provide personalized content and targeted advertising.
• For direct marketing.
• To register you as a Carmen Says customer.
• To respond to your inquiries, requests, or complaints.
• For security purposes related to our business and the Site.
• To comply with laws and meet any regulatory requirements applicable to our business.
• Carmen Says may also collect, maintain, use, and disclose personal information for other purposes explained at the time of collection, or that are required or authorized by law, and for which you have given consent.
• Please note that if Carmen Says cannot collect your personal information, we may not be able to provide certain services, including:
• Our services or products on the Site.
• Information about the products you have purchased or intend to purchase on our Site in the future.
• Providing marketing communications tailored to your preferences.

Opt-out of Direct Marketing

• Carmen Says will only use your personal information for direct marketing purposes when we have collected the information directly from you or have obtained your consent to do so. By providing your email address, address, and contact numbers to Carmen Says, you consent to us contacting you for the aforementioned purposes. We may communicate with you through various means, such as email or SMS.
• Carmen Says wants to communicate with you only if you wish to receive our communications. If you do not wish to receive direct marketing materials from us, you can opt out in the following ways:
• Unsubscribe from the email service using the “Unsubscribe” or “Manage Preferences” links included at the bottom of our email communications.
• Follow the instructions to opt out in our SMS by replying STOP or clicking the unsubscribe link (where available) in one of our messages.
• Contact us at hello@carmensays.com

Cookie Policy

• Carmen Says may collect information about your use and interaction with the Site and online services using technology called cookies. Cookies are small data files containing text sent to your browser by a website you visit. We place and store cookies for multiple purposes. We use cookies to provide you with a better experience on our Site by allowing us to understand site usage behavior and personalize your online experience, including recognizing your computer or browser when you return to our Site, storing your preferences, remembering items placed in your shopping cart, or tracking the pages you have visited.
• By using our Site and the online services available through the Site, you consent to the use of cookies in accordance with this Privacy Policy.
• The main types of cookies we may use are:
• Required Cookies: These cookies are essential for using the Site and disabling these cookies may affect aspects such as security, site functions, and content display. These cookies include security cookies to authenticate users, prevent fraudulent use, and protect user data.
• Preference or Functionality Cookies: These cookies remember your preferences while browsing, such as language, currency, or region, to make your online experience smoother and more personalized.
• Analytics Cookies: These cookies allow us to collect information about website usage behavior, including how users interact with different site functions, the number of users on the Site, session durations, and popular pages. The purpose of these cookies is to help us improve your online shopping experience and enhance the functionality and usability of the Site.
• Targeting or Advertising Cookies: These cookies are used to track user behavior on the Site for purposes such as delivering relevant ads to you and your interests, understanding if we are communicating effectively with you, and limiting the number of times you see an ad. This means that after a user has visited our Site, they may see ads for products and services offered through our Site elsewhere on the Internet.
• Opt-Out of Cookies:
  If you do not wish to accept cookies from websites, you can modify the settings on your device or internet browser to disable cookies. Please note that disabling cookies may affect your user experience, and you may not be able to access or use some features of this Site.

Access to or correction of your personal information

• You can request access to, correction of, or deletion of the personal information we hold about you by contacting us at hello@carmensays.com. We will strive to respond to and process your request within a reasonable period. We may ask you to verify your identity before processing your request to ensure that the personal information we hold is adequately protected.
• If you have a registered account on the Site, you can review and correct certain personal information related to the use of our services (such as your name, address, and contact information) at any time. Simply log in to your account through the Account functionality on our Site and you can edit your personal information.

Security

• Carmen Says takes all reasonable precautions to ensure that personal information is securely stored, both electronically and physically, and to protect it against misuse or unauthorized access. Our employees and agents are required to handle any personal information we hold confidentially.
• Please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
• Payment Security: When you provide your personal information to complete a transaction on our Site, your financial details are transmitted through a secure server certified as PCI DSS Level 1 compliant, and the information is protected by Secure Sockets Layer (SSL) technology during the payment process. SSL is a security technology that ensures that any data entered into a secure area of the website is encrypted during transmission over the Internet to protect it from interception by third parties. We use SSL data encryption to protect your personal information online and to create a secure environment for you to conduct online transactions. For SSL to be effective, you must be using a browser that supports SSL.

Children's Privacy

• Users must be over 18 years old to purchase products and use services through this Site. The Site is not intended for individuals under 16 years of age. If you are underage, you must obtain consent from your parent or legal guardian to provide your personal information. If we discover that we have collected personal information about minors without verifiable prior consent from a parent or legal guardian, we will take steps to delete the information and remove the minor's account.

Complains or questions

• If you wish to obtain more information about how we handle your personal information, or if you have any questions, comments, or complaints regarding our Privacy Policy, or if you believe there has been a violation of the Privacy Act or this Privacy Policy, please contact us by email at hello@carmensays.com.

Changes to this Policy

• From time to time, we may review and update this Privacy Policy. All personal information held by Carmen Says will be governed by the most recent version of our Privacy Policy, which can be consulted on our site at any time. We encourage you to review our Privacy Policy regularly before providing personal information to note any changes.

Contact Us

• If you have any questions or comments about our privacy practices, you can contact us at: hello@carmensays.com

Version Date: August 2024