Consent

• By using the Site and our services through the Site, you agree to this Privacy Policy and consent to the collection and use of your personal information by Carmen Says in accordance with this Policy.
• By clicking "Accept" or any other button on the Site indicating acceptance of this Privacy Policy, you expressly consent to the collection and use of your personal information in accordance with this policy.
• If you do not wish to provide personal information, you are not required to do so; however, this may affect your use of the Site or the products and services offered on it.

Types of personal information we collect

• Carmen Says collects personal information from you in the normal course of providing products and services through the Site.
• The types of personal information we may collect include:
• Personal Information : such as your name, date of birth, and location.
• Contact Information : such as your email address, business and residential postal address, telephone number, and third-party usernames.
• Financial Information : such as your credit or debit card number used to make transactions with us, and your bank account information.
• Commercial Information : such as your order history, products you have viewed on our Site, and products you have added to your wish list.
• Statistical Information : such as the date and time you accessed our Site, the Internet address of the website from which you linked to our Site, search history, browsing history, clickstream information, information about the areas of the Site that you use and how you navigate around the Site.
• Preferences : such as your online shopping preferences and selections.
• Internet activity : such as your IP address, browser type, operating system, and hardware model.
• Other Information : Any other personal information you may provide from time to time.

How we collect personal information

• The types of personal information collected depend on the interactions you have with us and the purposes for which we are collecting the information. For example, we may collect personal data when you:
• Visit and use our Site : We collect your statistical information, preferences and internet activity.
• Make a purchase : We collect your Personal Information, Contact Information, Financial Information and Commercial Information.
• You contact us : We collect your Personal Information and any other information you choose to share with us.
• You register to set up an online account : We collect your Personal Information and Contact Information.
• You subscribe to our newsletter : We collect your Personal Information and Contact Information.
• Update your preferences : We collect this information.
• Request a return or refund : We collect your Personal Information, Contact Information, and Business Information.
• Enter a competition : We may collect your Personal Information, Contact Information and any other information you choose to share to enter the competition.
• Any other time you provide personal information from time to time.

Why we collect personal information

• We collect personal information to provide you with the best shopping experience and customer service. The types of information Carmen Says collects from you depend on the purposes for which it is collected.
• The main purposes for which we collect, maintain, use and disclose personal information are:
• Allow you to use the Site and the services available through the Site.
• Communicate with you and create, process, confirm, ship, and track your order.
• The execution of our contract with you.
• Improve and maintain our business, website, and services.
• Send marketing communications about our products and services, special offers or promotions, upcoming events, competitions, and competition results.
• Communicate with you about announcements, updated terms, conditions, and policies, as well as technical and administrative messages.
• Provide personalized content and optimized targeted advertising.
• For direct marketing.
• Register him as a Carmen Says client.
• Respond to your queries, requests or complaints.
• For security purposes in connection with our business and the Site.
• Comply with laws and satisfy any regulatory requirements applicable to our business.
• Carmen Says may also collect, maintain, use, and disclose personal information for other purposes explained at the time of collection, or as required or authorized by law, and to which you have provided your consent.
• Please note that if Carmen Says is unable to collect your personal information, we may not be able to provide certain services, including:
• Our services or products on the Site.
• Information about products you have purchased or intend to purchase on our Site in the future.
• Provide marketing communications tailored to your preferences.

Unsubscribe or opt out of direct marketing

• Carmen Says will only use your personal information for direct marketing purposes when we have collected the information directly from you or obtained your consent to do so. By providing your email address, address, and contact numbers to Carmen Says, you consent to being contacted for the purposes mentioned above. We may contact you by various means, such as email or SMS.
• Carmen Says wishes to communicate with you only if you wish to receive our communications. If you do not wish to receive direct marketing materials from us, you may opt out by doing the following:
• Unsubscribe from email service using the “Unsubscribe” or “Manage Preferences” links included at the bottom of our email communications.
• By following the opt-out instructions in our SMS messages, replying STOP or clicking the unsubscribe link (where available) in one of our messages.
• Contact us at hello@carmensays.com

Cookie Policy

• Carmen Says may collect information about your use of and interaction with the Site and online services using a technology called cookies. Cookies are small data files containing text sent to your browser by a website you visit. We place and store cookies for multiple purposes. We use cookies to provide you with a better experience on our Site by allowing us to understand site usage behavior and personalize your online experience, including by recognizing your computer or browser when you return to our Site, storing your preferences, remembering items placed in your shopping cart, or tracking the pages you have visited.
• By using our Site and the online services available through the Site, you consent to the use of cookies in accordance with this Privacy Policy.

Access or correction of your personal information

• You may request access to, correct, or delete the personal information we hold about you by contacting us at hello@carmensays.com. We will endeavor to respond to and process your request within a reasonable timeframe. We may ask you to verify your identity before processing your request to ensure the personal information we hold is adequately protected.
• If you have a registered account on the Site, you may review and correct certain personal information related to your use of our services (such as your name, address, and contact information) at any time. Simply log in to your account through the Account feature on our Site and you will be able to edit your personal information.

Security

• Carmen Says takes all reasonable precautions to ensure that personal information is stored securely, both electronically and physically, and to protect it from misuse or unauthorized access. Our employees and agents are required to treat any personal information we hold confidentially.
• Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.
• Payment Security :
  When you provide your personal information to conduct a transaction on our Site, your financial details are transmitted through a secure server certified as PCI DSS Level 1 compliant, and the information is protected by Secure Sockets Layer (SSL) technology during the checkout process. SSL is a security technology that ensures any data you enter into a secure area of ​​the website is encrypted during transmission over the internet to protect against interception by third parties. We use SSL data encryption to protect your personal information online and to create a safe environment for you to conduct your online transactions. For SSL to be effective, you must be using an SSL-capable browser.

Children's Privacy

• Users must be over 18 years of age to purchase products and use services through this Site. The Site is not intended for persons under the age of 16. If you are a minor, you must obtain the consent of your parent or legal guardian to provide your personal information. If we discover that we have collected personal information from minors without prior verifiable consent from a parent or legal guardian, we will take steps to delete the information and terminate the minor's account.

Complaints or questions

• If you would like more information about how we handle your personal information, or if you have any questions, comments, or complaints regarding our Privacy Policy, or if you believe there has been a violation of the Privacy Act or this Privacy Policy, please contact us by email at hello@carmensays.com

Changes to this policy

• From time to time, we may review and update this Privacy Policy. All personal information maintained by Carmen Says will be governed by the most recent version of our Privacy Policy, which can be viewed on our website at any time. We encourage you to review our Privacy Policy regularly before providing personal information, so you are aware of any amendments.

Contact us

• If you have any questions or comments about our privacy practices, you can contact us at: hello@carmensays.com

Release Date: August 2024.