We ship worldwide using UPS, and for deliveries within Spain and Portugal, we use MRW.

Once your order is confirmed and accepted, our logistics center strives to process it as quickly as possible, typically within 1 to 2 business days. If you place the order before noon, it is likely to be shipped the same day, although we cannot always guarantee this. Orders placed on weekends and holidays will be processed the following business day. During sale periods, due to the increased order volume, an additional processing time of 2 to 3 business days may be required.

Once our logistics center has dispatched your order, the delivery timeframe will vary depending on the shipping method selected at checkout, the shipping carrier used, and your location in relation to our warehouse in Barcelona. Please note that delivery timeframes are in addition to processing times.

Spain: Express Shipping: 24/48 hours. Standard Shipping: 3/5 business days.

Europe: Standard Shipping: 5/7 business days.

Rest of the world: Standard Shipping: 7/10 business days.

If you have entered an incorrect shipping address on your order and your order has not been shipped, please contact our customer care team as soon as possible. You can email us at: orders@carmensays.com. Please note that once your order has been shipped from the warehouse, we are unable to change the shipping address.

Once your order has been shipped, you will receive a confirmation email that includes a tracking number and a link. Please note that it may take up to 48 hours for updates to appear on the tracking page after receiving the notification.

When you order products at carmensays.com for delivery to a country outside the European Union, you may be required to pay import duties and taxes, which will be charged at the time the package arrives at your destination.

Any additional amount due to customs clearance will be at your expense. carmensays.com has no control over such amounts. Customs policies vary significantly from one country to another, so for more information, please consult the corresponding customs office.

You should get in touch with us through orders@carmensays.com so that we can offer you a solution. If you want us to resend the order, you'll need to cover the shipping costs. Additionally, if you prefer a refund, please note that the shipping cost will be deducted.

Make sure that your item(s) are eligible for return and comply with our return conditions. Items must be returned in their original condition, with all original tags and hygiene stickers still attached, within 30 days of receiving the products (within the EU) and within 15 days (outside the EU) of purchase receipt. Please read our full returns policy here .

All orders can be returned for a size exchange or a refund within 30 days of receiving the products (within the EU) and within 15 days (outside the EU), provided they have not been washed or worn and still have the original tags.

To make a size change and/or return: https://customer.dawa.io/carmen-says

Returns may take up to 7 to 10 business days from the delivery date to be evaluated and processed by us. Once your return or refund has been processed, you will receive an email notification.

Refunds will be processed through the original payment method used to place the order. Depending on your payment method and financial institution, please allow up to 10 business days for the refunded amount to reflect in your account.

Returns are free in Spain. However, for the rest of the world, customers will be responsible for shipping and handling charges when returning any unwanted items.

Sale items that are discounted may be returned for a refund or store credit.

Please see our full returns policy for more information here .

Unfortunately, we cannot modify your order once it has been placed. Please choose your items carefully and make sure all shipping information is complete and correct before placing your order. If you need help with an error on your order, please contact our customer service team as soon as possible at orders@carmensays.com

If you wish to cancel an order, please contact our customer service team as soon as possible after placing it at orders@carmensays.com . Our warehouse team processes and ships orders daily, and we cannot guarantee that the request can be fulfilled.

Each product we ship initially goes through a quality control; However, if you have received a product with a manufacturing defect, Carmen Says will replace the item or refund the cost, as long as it has been returned within 30 days from the date of purchase. Please contact our customer service team as soon as possible after receiving your order so we can guide you through the next steps and return process. Provide our team with photos that clearly show the defect or failure and a brief description for a preliminary evaluation.

If there are items missing from your order or you have received incorrect items, please contact our customer service team as soon as possible after receiving your order at orders@carmensays.com. You will need to provide your order number, name and details of the missing or incorrect item(s). Our team will investigate the issue as quickly as possible.

Although we endeavor to ensure that stock levels on the website are as accurate and up-to-date as possible, on occasion there may be discrepancies in the stock of a purchased item. If a purchase is made for an unavailable item, our customer service team will notify you by email as soon as possible and offer you a suitable replacement, credit voucher or a full refund.

It is not necessary to be registered in a customer account to place an order. However, if you would like to create an account with us, you can register here .

Unfortunately, adding an item to your cart does not mean it is reserved. If an item is out of stock after being added to your cart, you will see a message at checkout about the item's unavailability.

If you missed an item and it is listed as "out of stock", you can sign up to receive an email notification when the item is back in stock. On the product page, simply select your desired size and click the 'Notify when available' button to subscribe. Please note that we generally do not restock out-of-stock products unless there is particularly high demand.

Unfortunately, we are unable to apply a promotional discount or sale price after the period has ended. Please read the promotion terms and conditions carefully to find out the start and end dates of the offer.

We care deeply about our people and our planet, so we continually invest our time and resources into doing better and being better. For more information about our sustainability practices and our products, visit the following page: About us.

To help you find the best size, the measurements for each style are found in the description of each product, within the Size Guide section.

If you would like additional sizing advice, please contact our team at orders@carmensays.com.

Each piece will have specific care instructions found on the tag inside the garment. Make sure you follow them carefully.

However, to prolong the life of your Carmen Says piece and protect the environment, follow these instructions: Hand wash in cold water or use lower temperature washes and gentle spin cycles. Avoid bleach and use environmentally friendly detergents. Avoid the dryer and hang the garment to dry when possible. This saves electricity and prevents fiber degradation. Iron at low temperature if necessary.

We accept payments by Visa, MasterCard, American Express, PayPal, Scalapay, Klarna, Bizum and Carmen Says gift cards and store credit.

Scalapay is an interest-free payment plan option. Your payment will be divided into 3 equal monthly installments.

Klarna is an interest-free payment plan option that allows you to pay for your purchase in 4 equal payments. The first payment is charged when your order is confirmed, and the following 3 payments are automatically charged every 2 weeks after that.

Carmen Says gift cards are automatically emailed once purchased. A unique code will be issued to the email address entered when purchasing. To redeem, enter your unique gift card code in the "Gift card or discount code" box at checkout and click apply.

If you have any issues redeeming your gift card, please contact our customer service team at orders@carmensays.com .

You can purchase digital gift cards from Carmen Says here .

At the moment, we do not have our own physical stores. However, you can find some of our selected products at the Non Standard store in Madrid. Additionally, you can also find us at WOW Concept on Calle Serrano in Madrid. We are working to expand our presence and hope to announce new openings soon.

For all collaboration inquiries, please email our team at socialmedia@carmensays.com

If you have a store and are interested in buying wholesale, we invite you to click here to register as a wholesale customer. Our team will review and evaluate your request, accepting it if it fits our style and brand. Thank you for considering us for your store! :)

Carmen Says combines the desire to always be up to date, guaranteeing no overproduction and promoting the Europa brand. Offering a 100% Spanish design and local manufacturing, with fabrics printed and/or dyed 100% in Spain.