Where do you ship to?

When will my order be processed?

My order has been shipped. When will it arrive?

I have entered an incorrect address on my order. How can I update it?

How can I track my order?

Customs information outside the EU

What should I do if my order has been returned to origin because they couldn't locate me on either of the two delivery attempts and I also didn't pick it up at the pick-up point?

Returns & Exchanges

What is your return policy?

How can I make a size change or return?

When will my return be processed and when will I receive my refund?

Who covers the costs of the return?

Can I return a discounted item?


Can I modify my order after it has been placed?

Can I cancel an order after it has been placed?

What should I do if I have received a defective item?

What should I do if I have received incorrect or missing items in my order?

I was notified that an item is out of stock after placing my order. Why is this happening?


Do I need to create an account to place an order?

Does adding an item to my cart reserve it?

The item you wanted to buy is out of stock.

I was not able to take advantage of the offers during the sales period. Is it possible to receive the discount after the deadline?


Where can I find information about your products and sustainability?

What size should I buy?

How should I care for my garment?


What payment methods do you accept?

How does Scalapay work?

How does Klarna work?

Other questions

How can I use my gift card?

Do you have a physical store?

How can I contact you for an influencer collaboration?

I have a store and I would like to buy your products. How can I do it?

Where do you produce?