Legal warning



OTITRENDEE202, SL (hereinafter “CARMEN SAYS”) offers you an online shopping service that will allow you to buy its products from your device. In addition, you can enjoy promotions, gifts and exclusive offers. Next, we invite you to review the general conditions of sale that regulate the purchase of CARMEN SAYS products through the website In this sense, the use of this Website constitutes, where applicable, your acceptance of these general conditions of sale. However, if you have any questions about them, you can contact our Customer Service.

Please read these conditions carefully before using the CARMEN SAYS Services. By using the Services of CARMEN SAYS you agree to be bound by them. We ask you to carefully read these Conditions and our Privacy and Cookies Policy ("Privacy and Cookies Policy") before using this website. If you do not agree with all the Conditions and with the Privacy and Cookies Policy, you should not use this website.

If you have any questions related to the Conditions or the Privacy and Cookies Policy, you can contact us through our contact channels.

The contract may be formalized, at your choice, in any of the languages ​​in which the Conditions are available on this website.


The sale of items through this website is carried out under the name CARMEN SAYS by OTITRENDEE2021, SL, a Spanish company with registered address at [Camino de la Fou 25, 08640 Olesa de Montserrat, Barcelona], registered in the Mercantile Registry of Barcelona, to Volume [ March 25, 2021], General Section, Folio [ ], Sheet [1349], registration [2031] and NIF [ B05274485 with telephone [ (+34) 639 834 418] and email [ ].


All content hosted or made available on any of the CARMEN SAYS Services is the property of CARMEN SAYS and is protected as intellectual property rights.

The systematic extraction or reuse of all or part of the content of the CARMEN SAYS Services is not permitted without our express written consent.

Trademarks: Graphics and logos are trademarks or represent the trade dress of CARMEN SAYS. They may not be used in connection with any product or service that does not belong to CARMEN SAYS, or in any way that is likely to cause confusion among users or that may disparage or discredit CARMEN SAYS.

License and access: Subject to your compliance with these Conditions, as well as payment of the applicable price, if any, CARMEN SAYS grants you a non-exclusive, non-transferable and non-sublicensable limited license to access and use the Services. of CARMEN SAYS for personal non-commercial purposes. Said license does not include any right of resale or commercial use of the CARMEN SAYS Services or its contents, nor any right to compile or use any list of products, descriptions or prices.

CARMEN SAYS reserves any right that is not expressly included in these Conditions of Use.

It is also not allowed to use framing techniques, the use of meta tags (meta tags) or any other "hidden text" that uses the name or trademark of CARMEN SAYS without our prior written consent.


Every time you use a CARMEN SAYS Service or send us an email, a text message (SMS) or any other communication from your computer or mobile device, you will be communicating electronically with us. We will contact you electronically by various means, such as email or text messages (SMS). For the purposes of this agreement, you agree that all contracts, notices, and other notices and communications that we provide to you by electronic means satisfy any requirement for written form, unless otherwise required by mandatory applicable law.

As part of the CARMEN SAYS Service, we can recommend products and services that might interest you, identify your preferences and personalize your experience.


The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Privacy and Cookies Policy. By using this website, you consent to the processing of said information and data and you declare that all the information or data you provide us is true and corresponds to reality.


By using this website and placing orders through it, you agree to:

  • Make use of this website only to make legally valid inquiries or orders.
  • Do not make any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
  • Provide us with your email address, postal address and/or other contact information in a truthful and exact manner. Likewise, you consent that we use said information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order.
  • By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.


To use some of the CARMEN SAYS Services, you may need to be registered with your CARMEN SAYS account and have a valid payment method associated with said account. If there is a problem charging the payment method you have selected, we may charge any other valid payment method associated with your account.

When you use the CARMEN SAYS Services, you are responsible for maintaining the confidentiality of your account details and your password, as well as restricting access to your computer and devices. To the extent permitted by applicable law, you agree to be responsible for all activities conducted under your account or using your password. You must take all necessary measures to ensure and safeguard the confidentiality of your password, and you must inform us immediately if you have reason to believe that your password has been disclosed to a third party, or if it has been used in a manner unauthorized or is likely to be. It is your responsibility to verify that the information you provide us is correct and complete, and you are also obliged to inform us immediately when any variation in the information you have provided us occurs.

You may not use any CARMEN SAYS Service: (i) in any way that causes, or may cause, damage or harm to any of the CARMEN SAYS Services or interruption of access to them; or (ii) for any fraudulent purpose, or for the purpose of committing any crime or other illegal activity of any kind; or (iii) to generate any type of annoyance, inconvenience or anxiety in a third party.

We reserve the right to prevent access to the CARMEN SAYS Services or to terminate your account if your behavior constitutes a justified reason to do so. Despite said limitation or cancellation, you will continue to have access to the content and services that you have acquired up to that moment.

Opinions, comments, communications and other content

Users may publish their opinions and comments as well as publish other content, send communications, suggestions, ideas, comments, questions or other information, provided that their content is not illegal, obscene, abusive, constitutes a threat or defamation. , or invade the privacy of third parties, infringe intellectual property rights or in any other way be offensive to third parties or objectionable, nor consist of or contain computer viruses, political propaganda or advertising content, chain mail, mass mailing or constitute any another type of "spam".


We will make our best efforts to ensure the availability, without interruptions, of the CARMEN SAYS Services, as well as the absence of errors in any transmission of information that may take place. However, and due to the very nature of the Internet, it is not possible to guarantee such extremes. Likewise, your access to the CARMEN SAYS Services could occasionally be suspended or restricted for the purpose of carrying out repair or maintenance work, or the introduction of new products or services. We will endeavor to limit the frequency and duration of such suspensions or restrictions.

CARMEN SAYS will not be responsible for (i) any losses that were not attributable to any breach on its part, (ii) business losses (including lost profits, income, contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred), or (iii) any indirect or consequential losses that were not reasonably foreseeable by both parties at the time the user began using the CARMEN SAYS Services. Nor will we be liable for any delay or failure to perform our obligations under these terms if such delay or failure to perform is attributable to circumstances beyond our reasonable control. This provision does not affect the customer's right to receive the product or the provision of the corresponding service within a reasonable time, or to receive the timely reimbursement in the event that we could not supply such products or services within a reasonable time for any reason beyond our control. reasonable control.


These conditions will be governed and interpreted in accordance with the laws of Spain.

The European Commission offers a platform for alternative dispute resolution, which you can access here: . If you want to communicate any matter, please contact us.


We reserve the right to make changes to the CARMEN SAYS Services, our policies, and our terms and conditions, including these Terms of Use at any time. You will be subject to the terms and conditions, policies, Conditions of Use in force on the date you use the CARMEN SAYS Services. If any of these Conditions of Use were declared invalid, null or ineffective for any reason, said condition shall be deemed excluded without said declaration affecting the validity or enforceability of the rest of the conditions.


In the event of your breach of these Terms of Use, and even if we may choose not to exercise any rights available to us at that time, we may make use of such rights and actions on any other occasion in which you may again breach the Terms of Use. these Terms of Use.