The Golden Tickets – Terms & Conditions

1. Organiser

The Golden Tickets promotion is organised by Carmen Says.

2. Promotional Period and Eligibility

All orders placed through the official Carmen Says website between Wednesday, 25 November 2026, at 7:00 PM (CET), and Monday, 30 November 2026, at 11:59 PM (CET), will automatically be eligible to participate in the Golden Tickets prize draw.

No additional registration, purchase requirements or actions are necessary beyond placing an order within the promotional period.

3. Prize Draw and Winner Selection

A total of 20 Golden Tickets will be awarded among all eligible orders placed during the promotional period.

The prize draw will take place daily throughout the promotional period, with winners randomly selected from the eligible orders using the App Sorteos – Sorteados platform (app-sorteos.com).

The 20 prizes will be distributed as follows:

  • 5 Golden Tickets: A full refund of the original order amount, including shipping costs.
  • 5 Golden Tickets: A €150 voucher to be redeemed on a future purchase.
  • 5 Golden Tickets: A 50% discount on the winner's next purchase.
  • 5 Golden Tickets: A €100 voucher to be redeemed on a future purchase.

Each winning order will be entitled to one prize only.

4. Winner Notification and Prize Delivery

Winners will be notified via the email address provided when placing their order.

Each winner will receive their Golden Ticket physically, as well as confirmation of their prize via email.

Carmen Says will arrange the delivery of the physical Golden Tickets using the shipping details provided with the original order.

5. Prize Redemption and Validity

All vouchers and discount codes awarded through the Golden Tickets promotion must be redeemed by 30 January 2027. After this date, any unused vouchers or discounts will expire and can no longer be redeemed.

6. Acceptance of Terms and Conditions

Participation in the Golden Tickets promotion implies full acceptance of these Terms & Conditions.

Carmen Says reserves the right to amend or cancel the promotion in the event of circumstances beyond its reasonable control, subject to applicable law.