What payment methods do you accept?

• We accept payments with Visa, MasterCard, American Express, PayPal, Scalapay, Klarna, Bizum, and Carmen Says gift cards and store credit.

How do Scalapay and Klarna work?

• Scalapay is an interest-free payment plan option. Your payment will be divided into three equal monthly installments.
• Klarna is an interest-free payment plan option that allows you to pay for your purchase in 4 equal installments. The first payment is charged when your order is confirmed, and the next 3 payments are automatically charged every 2 weeks after that.

Where do you ship to?

• We ship worldwide with UPS and with MRW in Spain and Portugal.

When will my order be processed and shipped?

• Once your order is confirmed and accepted, our fulfillment center strives to process it as quickly as possible so that it's ready within 1 to 2 business days. If you place your order before 12 noon, it's likely to ship the same day, although this can't always be guaranteed.
• Orders placed on weekends and holidays will be processed the next business day. During sales periods, due to increased order volume, an additional 2 to 3 business days may be required to process orders.
• Once your order has been dispatched to our fulfillment center, delivery times will vary depending on the shipping method selected at checkout, the shipping company used, and your location relative to our warehouse in Barcelona. Please note that delivery times are in addition to processing times:

Spain: Express shipping within 24/48 hours. Standard shipping within 3/5 business days.

Europe: Standard shipping 5/7 business days.

Rest of the world: Standard shipping 7/10 business days.

How can I track my order?

• Once your order has shipped, you will receive a confirmation email that includes a tracking number and link. Please note that it may take up to 48 hours for updates to appear on the tracking page after receiving the notification.

Customs information outside the EU

• When you order products from carmensays.com for delivery to a country outside the European Union, you may be required to pay import duties and taxes, which will be collected upon arrival.
• Any additional amount due to customs clearance will be at your expense.
• CARMEN SAYS has no control over such amounts. Customs policies vary significantly from country to country, so please consult the relevant customs office for more information.

What should I do if my order has been returned to its origin because I couldn't be found during either of the two delivery attempts and I didn't pick it up at the pickup point?

• You must contact us at orders@carmensays.com so we can offer you a solution.
• If you'd like us to resend your order, you'll be responsible for the shipping costs. Additionally, if you prefer a refund, please note that the shipping cost will be deducted.